IT On-Site Field Services Technician
IT On-Site Field Service TechnicianCompany OverviewPixel Health is bridging the gap between healthcare and technology.
Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering.
We are determined to keep healthcare workers doing what they do best:
patient care.
Employee Value PropThis kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn.
We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams.
Our incredibly skilled and diverse team is here to support you as you grow in this role.
We want to give you the tools to master new (or existing) skills and build meaningful relationships.
As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in.
Our experienced team relies on the support and innovative ideas you will bring with you to this role.
IT doesn't live in a bubble.
TitleIT On-Site Field Services Technician LocationWestern MassachusettsRole DescriptionOur ideal candidate is to be a personable, respectful, happy, and customer-focused individual.
They understand that our clients just want to be able to do their job.
Technology should work for them, not the other way around.
Our IT On-Site Field Service Technicians are responsible for Weekend shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer's place of operation.
You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support.
You will bring the helpdesk to our client's door while assisting and ensuring our clients receive the ultimate in customer service.
Qualifications and SkillsWe understand that each person is uniquely qualified for something out there, but we want to make sure that you're uniquely qualified for this position.
Required Skills CompTIA A
certification or 1-year equivalent hands-on computer experience O365 System Support Able to work weekends.
Proficiency working in Active Directory Valid Driver's license Ability to adapt to changes in technology using analytical skills.
Customer Service-focused Team-Player Desired Skills MSP (manage Service Provider), IT Helpdesk, Service Desk or On-Call Center Support a plus.
Microsoft Endpoint Management Tools Software Center MCCM Cerner Application Support Infoblox Cloud-First Security & Networking VM Ware Horizon Client Support Fortinet Application Support Knowledge of printer repair and maintenance Win-10 imaging and configuration.
Familiarity with basic phone replacement support.
Configuration and deployment of Wireless Access Points is a plus.
Responsibilities Excellent interpersonal, verbal, and organizational skills Ability to work well in a fast paced/multitasking environment and remain calm under pressure.
Customer service-focused Initiative-taking Collaborator Provide Primary and Backup On-Call Support Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues Enter time worked daily in ADP and Autotask Time sheets.
Provide SOC - TeleNeuro Cart support.
Provide Pager coverage support and respond to Group 39 Alerts as assigned by work schedule.
Support client approved software with a strong knowledge of current or existing Operating systems and Applications Onsite troubleshooting at client location Deploy new laptops, desktops, printers, monitors, phones, and peripherals, Set up / work with new end-users.
Review and resolve performance issues.
Diagnose and address internet connectivity slowness.
Assist with password resets.
Assist in implementing cloud as necessary.
Manage updates.
Respond to Alerts Consistently look for initiative-taking opportunities.
Root cause analysis and resolution assistance of recurring technical issues On-call requirement as scheduled.
Must be able to lift / move 50lbs.
Must be COVID-19 and Flu-shot vaccinated.
Benefits 401k Retirement Savings PTO (Paid Personal Time Off) Medical, Dental, and Vision Employee Life insurance Long- and Short-Term Disability Voluntary Life Insurance Voluntary Accident Insurance Salary$24.
00 to $26.
00 per hourPI226596954 Recommended Skills Adaptability Analytical Call Centers Computer Architectures Coordinating Desktop Support Estimated Salary: $20 to $28 per hour based on qualifications.
Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day, enhance communications between IT departments and medical staff, determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling and engineering.
We are determined to keep healthcare workers doing what they do best:
patient care.
Employee Value PropThis kind of work requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn.
We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams.
Our incredibly skilled and diverse team is here to support you as you grow in this role.
We want to give you the tools to master new (or existing) skills and build meaningful relationships.
As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is important work that we believe in.
Our experienced team relies on the support and innovative ideas you will bring with you to this role.
IT doesn't live in a bubble.
TitleIT On-Site Field Services Technician LocationWestern MassachusettsRole DescriptionOur ideal candidate is to be a personable, respectful, happy, and customer-focused individual.
They understand that our clients just want to be able to do their job.
Technology should work for them, not the other way around.
Our IT On-Site Field Service Technicians are responsible for Weekend shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer's place of operation.
You should be comfortable working predominantly onsite, sometimes remotely, and provide Tier II IT Technical support.
You will bring the helpdesk to our client's door while assisting and ensuring our clients receive the ultimate in customer service.
Qualifications and SkillsWe understand that each person is uniquely qualified for something out there, but we want to make sure that you're uniquely qualified for this position.
Required Skills CompTIA A
certification or 1-year equivalent hands-on computer experience O365 System Support Able to work weekends.
Proficiency working in Active Directory Valid Driver's license Ability to adapt to changes in technology using analytical skills.
Customer Service-focused Team-Player Desired Skills MSP (manage Service Provider), IT Helpdesk, Service Desk or On-Call Center Support a plus.
Microsoft Endpoint Management Tools Software Center MCCM Cerner Application Support Infoblox Cloud-First Security & Networking VM Ware Horizon Client Support Fortinet Application Support Knowledge of printer repair and maintenance Win-10 imaging and configuration.
Familiarity with basic phone replacement support.
Configuration and deployment of Wireless Access Points is a plus.
Responsibilities Excellent interpersonal, verbal, and organizational skills Ability to work well in a fast paced/multitasking environment and remain calm under pressure.
Customer service-focused Initiative-taking Collaborator Provide Primary and Backup On-Call Support Respond knowledgeably & in a manner understandable to the customer with regards to questions or technical issues Enter time worked daily in ADP and Autotask Time sheets.
Provide SOC - TeleNeuro Cart support.
Provide Pager coverage support and respond to Group 39 Alerts as assigned by work schedule.
Support client approved software with a strong knowledge of current or existing Operating systems and Applications Onsite troubleshooting at client location Deploy new laptops, desktops, printers, monitors, phones, and peripherals, Set up / work with new end-users.
Review and resolve performance issues.
Diagnose and address internet connectivity slowness.
Assist with password resets.
Assist in implementing cloud as necessary.
Manage updates.
Respond to Alerts Consistently look for initiative-taking opportunities.
Root cause analysis and resolution assistance of recurring technical issues On-call requirement as scheduled.
Must be able to lift / move 50lbs.
Must be COVID-19 and Flu-shot vaccinated.
Benefits 401k Retirement Savings PTO (Paid Personal Time Off) Medical, Dental, and Vision Employee Life insurance Long- and Short-Term Disability Voluntary Life Insurance Voluntary Accident Insurance Salary$24.
00 to $26.
00 per hourPI226596954 Recommended Skills Adaptability Analytical Call Centers Computer Architectures Coordinating Desktop Support Estimated Salary: $20 to $28 per hour based on qualifications.
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