Account Manager - Group Business

Company Name:
MassMutual Financial Group
Account Manager - Group Business Chartered in 1851, Massachusetts Mutual Life Insurance Company ("MassMutual" or the "Company") is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The Company has a long history of financial strength and strong performance, paying dividends to eligible participating policyholders every year since the 1860s. MassMutual is headquartered in Springfield, Massachusetts and its major subsidiaries include OppenheimerFunds, Inc., Babson Capital Management LLC, Cornerstone Real Estate Advisers LLC, Baring Asset Management Limited and First Mercantile Trust Company. MassMutual Financial Group ("MMFG") is a marketing name for Massachusetts Mutual Life Insurance Company and its affiliated companies and sales representatives. MMFG is a global, diversified financial services organization providing life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, annuities, investment management, mutual funds and trust services to individual and institutional investors. With whole life insurance as its foundation, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term. MassMutual, or its subsidiaries, also have operations in Asia, Europe and Latin America. MassMutual has maintained some of the highest financial strength ratings in any industry, and is committed to maintaining a position of preeminent financial strength by achieving consistent, long-term profitable growth. In total, MassMutual's worldwide insurance in-force was $547 billion at the end of 2013, and assets under management were $639 billion, up 26% and reached its highest point in history. MassMutual is ranked 96 on the 2014 Fortune 500 list and was also named one of Fortunes "Most Admired" companies. ISS / Global Hosting Platform Services / Windows Server Support MassMutual is an Affirmative Action/Equal Employment Opportunity Employer (M/F/V/D). Typically handles moderately complex problems or inquiries. Refers more complex problems to senior staff. Provide day to day contact with the clients. Manage client expectation regarding service requests, resolve service, processing and administrative issues, deliverables and time frames. Provide explanation of agreements and regulations. Has strong client and project management skills and may participate in projects to obtain or ensure the retention of business. May make decisions based on established operating procedures to ensure objectives are met. Serves as key (or one of key) day-to-day client contacts for assigned plans. Handle most service requests from clients, plan sponsors, policy holders, internal and/or external constituents. Execute established strategic action plan to improve customer satisfaction and improve overall retention. Directly accountable for overall administrative service results including customer data transmission, participant transactions, ERISA advisory service, Plan Year End services etc. Matrix manage Analysts, Consultants, Help Desk and others to ensure desirable service results are achieved. May work on business transitions, installations and data conversions while ensuring their integrity. May identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency. May make client visits. The candidate will provide front line support for infrastructure and application servers and be responsible for server administrative support functions including: o Create and manage print queues o Set up, expand and maintain shared Data Folder Storage &

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