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Account Manager

Company Name:
MassMutual Financial Group
Account Manager In the world of financial services, it's working with an established, highly respected company based on demonstrated indications of quality and performance. Who you choose to work with matters. Consider Massachusetts Mutual Life Insurance Company. Founded in 1851, Massachusetts Mutual Life Insurance Company is the center of the MassMutual Financial Group, a diversified financial services organization. Key subsidiaries include OppenheimerFunds, a leading mutual fund family; Babson Capital Management, a provider of investor services; and Cornerstone Real Estate Advisers, which offers real estate equities. MassMutual has a broad portfolio of products and services including life insurance, mutual funds, money management, trust services, retirement planning products, worksite, annuities, disability insurance and long-term care insurance. MassMutual products are distributed through a nationwide network of trusted and knowledgeable financial professionals who think in terms of long-term commitment to meeting individual client's needs. Since 1851, MassMutual has made business decisions based on customer needs. Our mutual structure, along with our long-term business approach, has helped keep us strong. This strength means we will be here when our customers need us most. Together, we help people secure their futures and protect the ones they love. MassMutual has maintained some of the highest financial strength ratings in any industry, and is committed to maintaining a position of preeminent financial strength by achieving consistent, long-term profitable growth. In total, MassMutual's worldwide insurance in-force was $547 billion at the end of 2013, and assets under management were $ 639 billion, up 26% and reached its highest point in history. MassMutual is ranked 96 on the 2014 Fortune 500 list and was also named one of Fortunes "Most Admired" companies ISS / Global Hosting Platform Services / Windows Server Support MassMutual is an Affirmative Action/Equal Employment Opportunity Employer (M/F/V/D). Typically handles moderately complex problems or inquiries. Refers more complex problems to senior staff. Provide day to day contact with the clients. Manage client expectation regarding service requests, resolve service, processing and administrative issues, deliverables and time frames. Provide explanation of agreements and regulations. Has strong client and project management skills and may participate in projects to obtain or ensure the retention of business. May make decisions based on established operating procedures to ensure objectives are met. Serves as key (or one of key) day-to-day client contacts for assigned plans. Handle most service requests from clients, plan sponsors, policy holders, internal and/or external constituents. Execute established strategic action plan to improve customer satisfaction and improve overall retention. Directly accountable for overall administrative service results including customer data transmission, participant transactions, ERISA advisory service, Plan Year End services etc. Matrix manage Analysts, Consultants, Help Desk and others to ensure desirable service results are achieved. May work on business transitions, installations and data conversions while ensuring their integrity. May identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency. May make client visits. The candidate will provide front line support for infrastructure and application servers and be responsible for server administrative support functions including: o Create and manage print queues o Set up, expand and maintain shared Data Folder Storage &

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