Customer Service and Order Processing

Duties & Responsibilities:
Accurately process detailed orders received by fax, e-mail, and telephone while adhering to established company standards
Resolve order errors and pricing discrepancies; work to prevent similar future errors
Act in accordance with standard operating procedures and requirements
Order related customer service tasks including, but not limited to; acknowledgements, clarifications, order status, inventory status, tracking information
Daily preparation of end of day reports and review of orders in process
Generate shipping documents and labels
Perform general office tasks and work on projects that may not be associated with daily activities, as requested
Basic understanding of core products
Answer Phones
Maintain electronic (CRM System) and hard copy files

Diploma or equivalent required, some college preferred
Shipping software experience (UPS, FedEx) is an advantage
Strong computer skills (Microsoft Suite)
Ability to meet daily requirements with a high level of accuracy and attention to detail
Exceptional organizational, time management, and prioritization skills
Excellent verbal and written communication skills
Ability to multi-task in a fast paced environment and work as a team member
Experience with ERP, CRM, and EDI systems preferred
Drug, Background and Motor Vehicle Screens
Customer service or warehouse experience a plus

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